What's The Scoop? Pooper Scooper

FAQ

for scooping

GENERAL INFORMATION ON

WHAT’S THE SCOOP? PET WASTE REMOVAL

How do I start my service?

Just call What's The Scoop? at 859-489-2606 or send a email to wts@whatsthescooppoop.com of your interest and we will call you back. We will schedule your first poop scoop pickup and determine a regular scooping schedule for your yard.

How often does our company come out?

We service our customers once a week, every other week, monthly, and twice a week. We start service as early as 7:00 a.m. depending on the amount of daylight.

Are there any contracts I have to sign?

No -- We can start and stop your service over the phone. We do ask for you to sign a service agreement which gives us permission to be on your property for the purpose of picking up the dog waste, as well you agree to pay us for services rendered. You may cancel service at anytime.

Is there an extra charge for the first-time?

Yes -- There is an extra charge for the initial service.of $30.00 minimum. If for some reason there is an excessive accumulation of waste in your yard, any additional fees will be discussed with the customer.

What happens to the dog waste?

After we have picked up all the dog waste in the yard, we dispose of it into your herbie curbie, or into a plastic pail that we provide. We also provide a hauling service in which we take the waste with us for a fee of $5.00 per month.

Can we work with your dog in the yard?

Yes, in most cases. We get along well with dogs; however, there are some cases when a dog will not let our workers into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. We don’t want to take unnecessary risks with your dog or our employees.

Should I unlock my gate?

Yes. Since employees are not to climb or jump over fences, please have your gate unlocked on your service day. You may provide us with a key to the lock or tell us the combination if that will be convenient for you.

What happens if I am skipped for some reason?

There are occasions when we are unable to service your property due to weather, holidays, vactions, illnesses, or unexpected situations. Should this occur, when service is resumed you will be charged for the current days work, and half (1/2) of your pick-up rate for the days that were skipped. The skipped days charge is for the extra waste that is there from the previous skipped service.

Example1: Skipped on Jan 1st Serviced on Jan 8th

Charged $10.00 (jan 8) + $5.00 ( jan 1) for skipped week = $15.00

Example 2: Skipped on Jan 1st, and 8th Serviced on Jan 15th

Chared $10.00 (jan 15) + $5.00 (jan1) + $5.00 (jan 8 ) = $20.00

What if you want to skip a service day?

You will be charged half (1/2) of your pick up rate if you call the company office in time for us to tell the service worker to skip your yard that day. If the dog will be gone from the yard for a week, or for some other reason and you want to skip your yard during this time, we can hold service and you will not be charged for those days.

HOWEVER, if your gate is locked or the dog will not allow us to clean the yard, or for any other reason when we come to do the work, you will be charged for the service call that could not be completed. If, for instance, you get to work and remember that the gate is locked, call us early to tell us to skip that day so that you will only incur half your pick- up rate.

How do I pay?

We will send an invoice in the mail at the end of each month, after the work is all done, or you may pay on line using Pay Pal or pay as you go (check or cash)

There is a $3.00 late fee for accounts not paid by the 15th of the month following the service. We will also put your service on hold if your outstanding balance gets 2 months past due. In order to resume service you will be charged for all service days missed.

What does our company mean by “SATISFACTION GUARANTEED”?

We promise that you will get service you are happy with or you don’t have to pay for it! We know our business depends on doing excellent work, and it’s the quality of our service on which we stake our success. We’re working very hard to make our name mean reliable, high-quality service.

We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right either by coming back to re-clean the yard the same day or the next day, or by crediting your account so you won’t be charged.

Do we work through the winter?

Yes. Dogs keep making their messes all year long, and our company continues to clean up and remove dog waste through winter.

What about holidays?

We do not work the following days:

1) New Years Day 4) Labor Day

2) Memorial Day 5) Thanksgiving Day

3) Independence Day 6) Christmas Day

When a holiday falls on a regular service day, we will inform you of an alternative work schedule. Service returns to the regular day the following week.

What happens if you do not pay your bill?

We will use all legal means available to us such as, small claims court, collection agencies, and lawsuits. If this should happen you will be responsible for all costs incurred to us What’s The Scoop?, as well as the total of your outstanding account balance.